Terms & Conditions

By purchasing from my website you agree to all terms and conditions as set out below. Please ensure you have read and are aware of their contents. 

POSTAGE & DELIVERY

All items are sent by Royal Mail 2nd Class. Orders over £5 are sent Royal Mail 2nd Class signed for.

Please allow for a longer delivery time during the holiday periods.  I do not take responsibility for late or non-delivery due to factors outside of my control

Personalised hand made items will take up to 10 working days to be completed and shipped.

RETURNS POLICY 

I very much hope you will be pleased with your purchases from Handmade By Maria PR. However, if for any reason you are not completely satisfied you may return the goods unused and in the original packaging (excluding personalised items - please see further info below) within 14 days of purchase and I will offer a refund. This only includes a refund for the item and not postage. Please note you will be responsible for paying the return postage unless the items are faulty. 

Refunds will only be issued when items have been returned and received.

Personalised items are non returnable unless faulty. If a product is faulty I will pay for the return postage. Please ensure you get proof of postage as I can not be held responsible for lost items. I must be notified of faulty items within 7 days of the items being sent to you.

Please ensure you check all details when providing information for personalised items. Refunds will not be issued if a mistake is made by the customer.

Please contact me by email or the contact page on this website. My email address is [email protected]

Address

2 northview road, costessey, norwich, nr5 0bg

PRIVACY & DATA PROTECTION POLICY 

Handmade By Maria PR comply with all aspects of the Data Protection Act of 1984 & the new act of 1998. The information given to me at the time of ordering will used by Handmade By Maria PR only & will not be distributed to any other companies or individuals. Your information will be used to process your order.